Support & privacy

We read every note.

Product support, access details, and the full privacy policy for every Eisenmeer product, collected on one page.

Product support

For bugs, purchases, feedback, or translation notes, email [email protected]. Include your device, OS version, and the product you are writing about.

Privacy, plainly

WARDR and our games keep progress and data on your device by default. Open the atlas below for each product's full policy.

Carcana World / store access

Carcana World is available now on the App Store and Google Play. Use the store buttons on its product page to install it.

WARDR / store access

WARDR is available on the Apple App Store and Google Play. It includes on-device clothing scans, outfit generation, packing lists, and local wardrobe storage, with no account required. Use the store buttons on its product page to install it. For questions, email [email protected] with your device and OS version.

Privacy policy.

Read the general Eisenmeer privacy policy for shared practices, or open a standalone policy below for product specific data details.

Last updated · September 30, 2026

This policy describes Carcana World, the mobile puzzle game published by Eisenmeer, and its current features.

Information stored on your device

The game creates and stores your puzzle progress, settings, language choice, unlocked content, and purchase entitlements in local app storage so it can remember your game and preferences. The game does not require an Eisenmeer account. This information stays on your device until you delete it, clear the app’s storage, or uninstall the app; device backup settings may also copy it.

Optional platform sign-in and cloud saves

On supported mobile devices, if you sign in, the game sends your platform account credential and game-service data to Apple Game Center or Google Play Games. When enabled, your game progress is sent to that provider’s saved-game service so it can restore and reconcile progress across supported devices. This associates save data with your platform account; Apple or Google may separately process account, achievement, and leaderboard information under its own policy. Save data is retained by the provider while associated with your account or until you remove it using the provider’s controls. Manage sign-in, saved games, and account data through Apple or Google.

Advertising and consent choices

The game displays banner, interstitial, and rewarded ads through Google AdMob unless you have an active Colosseum Champion Pass, which removes ads. AdMob and its advertising partners may process device and advertising identifiers, approximate technical/device information, ad requests, and ad interactions to deliver, limit, and measure ads. Depending on your location and choices, ads may be personalized or non-personalized. Google’s consent form is shown where required; available consent choices can be reopened in the game’s Settings. On iOS, the system may ask for App Tracking Transparency permission. Allowing tracking is optional; if you decline, the game disables Meta advertiser tracking on iOS, though ads and other app functions can still operate.

Install measurement

The mobile app includes Meta App Events to measure app activations and attribute installs to advertising campaigns. Meta may receive app activation and device or advertising information for this measurement. On iOS, advertiser tracking is enabled only when you authorize tracking through Apple’s App Tracking Transparency prompt; otherwise the app disables Meta advertiser tracking. On Android, you can manage advertising personalization or reset/delete your advertising ID in your device settings. See Meta’s and Google’s privacy information for details about their processing and controls.

Purchases

Optional in-app purchases are handled by the Apple App Store or Google Play billing. The relevant store processes your payment and sends the game purchase and entitlement status needed to provide the item. Eisenmeer does not receive or store your full payment-card details. Manage purchases and refunds through the store where you bought them.

Retention, requests, and contact

Local game data remains until you remove it or it is cleared from the device. Platform saves and advertising or measurement data are retained by Apple, Google, and Meta under their respective policies and account controls; Eisenmeer does not control those providers’ deletion schedules. Store transaction records may be retained as required for accounting, fraud prevention, and legal obligations. For questions, access or deletion requests concerning information Eisenmeer controls, email [email protected] and identify Carcana World. Do not include passwords, payment-card details, or other unnecessary sensitive information. You can manage information held by Apple or Google through their account and privacy controls.

Overview

WARDR does not require an account. Your clothing photos, outfits, style profile, packing lists, and app settings are stored in local app storage on your device unless you choose to sign in and turn on Cloud Backup.

On-device processing

Clothing recognition runs with on-device AI models. The photo does not need to leave your phone for core scanning, and the app remains usable offline.

Optional network features

When you actively request an online feature, WARDR sends the information needed for that request to its service providers: a clothing photo for an enhanced scan fallback, search text or season for trend results, or approximate location and wardrobe item information for weather-based outfit suggestions. Location is not tracked in the background. The information is used to return the requested result and protect or operate the service; Google Gemini and search providers may process prompts and related technical data under their own policies.

Account and Cloud Backup

Signing in is optional. If you sign in with Apple or Google, we receive your account identifier, and your name and email address if the provider shares them. This is used only to enable Cloud Backup & Sync for Premium subscribers. When Cloud Backup is on, your wardrobe items, photos, outfits, and profile data are stored in Google Firebase (Firestore and Cloud Storage) under your account, so you can restore them on another device. Without sign-in, all data stays on your device.

Purchases

Subscriptions and in-app purchases are processed by Apple (App Store) or Google (Google Play). We do not receive or store your payment details; we only receive confirmation of your purchase status to unlock Premium features. Manage or cancel a subscription in your App Store or Google Play account settings.

Third-party services and sharing

Optional ads send ad requests and interactions to Google AdMob, which may use device or advertising identifiers and technical information to deliver, limit, and measure ads. Optional online styling requests send the relevant photo, search text, season, or approximate location and wardrobe information to Google Gemini API or search providers to return results. If you opt into sign-in and Cloud Backup, account credentials and selected wardrobe data and photos are sent to Google Firebase Authentication, Firestore, and Cloud Storage for account access and backup. Meta services may receive standard app-event analytics for measurement. Apple iCloud or Android/Google device backup may also receive local app data if you enable backup in device settings. These providers may process information under their own privacy policies.

Permissions, retention, and choices

WARDR may request camera access when you take clothing photos, photo library access when you import images, and optional approximate location when you request weather suggestions. Local wardrobe data remains until you delete items or uninstall the app. Cloud backup data remains until you delete the backed-up items or account; ending Premium alone does not delete it. Backup deletion removes data from active account storage, though provider backups or security logs may persist for a limited period under Google’s retention practices. Store purchase records may be retained as required for legal and accounting obligations. You can delete individual items in the app, delete your account and cloud data, or remove remaining local data by uninstalling.

Deleting your data

You can delete your account and all cloud-stored data at any time in the app under Profile → Account → Delete Account. Local data can be removed by deleting items in the app or uninstalling it. You can also request deletion by emailing [email protected].

Children and contact

WARDR is not designed to require personal information from children. We do not sell personal data. Privacy questions and support requests can be sent to [email protected].

Eventnivo privacy

Eventnivo stores room photos, designs, event details, budgets and checklists on your device to provide local planning; no account is needed. If you choose Premium and sign in, account identity, purchase evidence and project data are sent to Firebase/Google Cloud for authentication and backup. Google AdMob may receive advertising identifiers, ad requests, interactions and technical data to deliver and measure ads, subject to your consent and device choices. If you opt in to Meta measurement, selected generic app events and basic device information are shared with Meta; project contents, photos, guest details and account IDs are excluded. Local data remains until you delete it or clear app storage; cloud projects remain until project/account deletion, and subscription expiry alone does not delete them. Service logs and legally required transaction records may be retained for security and legal obligations. See the full localized Eventnivo policy for controls, provider details and rights, plus the account-deletion page. Contact [email protected].